15 Ofertas de trabajo de guest experience en Illes Balears

Sales Executive / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? As Sales Executive you will develop business through direct sales solicitation for an assigned territory or market segment(s). Reports to the Commercial Director. Your day-to-day * Actively prospect and qualify new business. ? * Achieve personal and team goals as assigned. * Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. * Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. * May assist in developing and implementing sales plans. * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Arrange and conduct special events, site inspections, and off-site presentations for potential clients. ? * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Reports on day-to-day basis to Commercial Director. What we need from you * Bachelor's degree in sales, marketing or related field. * 2+ years' experience working in hotel sales department. * Must be fluent in local language, English and German would be valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. * Competitive and proactive seller willing to travel to find the right business. * Opera PMS and Delphi knowledge will be valuable. What to expect from us * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Finance Trainee / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and wellbeing, located among the lush greenery of Mallorca's sunny south. A progressive vision of country club living, where active leisure meets total relaxation, and touches of tradition blend with modern values. This is modern lifestyle luxury, Mallorca-style.What Makes Us Different Our entrepreneurial spirit, born in San Francisco, and our passion for life shaped this culture in 1981, and it continues to shine today. Everything flows from you. The vibrant, rebellious, and genuine you-with your diverse background, talents, experiences, and bold personality-is fully welcomed and celebrated here. Because we know that when people can be themselves at work, they shine. This is what we look for and celebrate: people of all kinds who share a talent for creativity and self-leadership. People who don't need to be told what to do in order to make things happen. People with an innate passion for improving the lives of others. This results in a work environment that is a little quirky, irreverent, exciting, unusual, empowering, and absolutely exceptional. Guests feel it-you will feel it too. Working at Kimpton is not just working. And it is certainly not like working anywhere else. We value personality, individuality, creativity, doing the right thing, continuous improvement, focus, and passion. Differences make the difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With this goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. This includes different personalities, lifestyles, ways of working, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. Differences make the difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. This includes different personalities, lifestyles, ways of working, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. Be Yourself - Lead Yourself - Make It CountWhat Is the Job About? As a Trainee in our Finance department, you will support the team in the hotel's financial operations while also participating in the business's treasury and accounting activities. You will report to the Director of Finance & Business Support.Your Day to Day * Provide support in verifying that the daily city ledger balances, guest ledger balances, and advance deposit ledger balances in the Property Management System (PMS) reconcile with the sum of the previous month's closing balance and the net changes in the PMS for the current month to date. * Assist in preparing the daily revenue journal, ensuring that revenues are correctly classified under their corresponding general ledger codes. * Update the cashier contract list and prepare end-of-month reconciliations for cash accounts. * Verify all credit card invoices against the daily business report and prepare credit card and bank reconciliation sheets. * Support in monthly and annual closings. * Participate in hotel closings and openings. What Do We Expect From You? * Undergraduate or postgraduate studies related to tourism. * Advanced English skills. * Proactivity, energy, and eagerness to learn. What Can You Expect From Us? * Salary according to the university's study plan. * Specialized training and access to IHG learning tools. * Meals included. * Future growth opportunities

Assistant to General Manager Internship / Kimpton Aysla Mallorca

What's the internship? Take a big leap in your professional career. We are looking for an Assistant to the General Manager Trainee who is ready to step up and support leadership in maximizing financial profitability, driving people development, and empowering our team to create memorable guest experiences. Your day-to-day * Act as the trusted support to the General Manager, managing calendars, meetings, travel arrangements, and correspondence while ensuring effective communication across all hotel departments. * Serve as a liaison between the General Manager, hotel staff, guests, and external stakeholders. * Support the General Manager on various projects, ensuring deadlines are met and objectives achieved. * Coordinate meetings as required, including organizing and attending the weeklies meetings. * Draft responses to guest questionnaires, concerns, complaints, and other correspondence for the General Manager's approval. * Prepare complimentary forms, upgrade requests, and gift vouchers as needed. * Understand the responsibilities of all hotel departments and collaborate closely with them. * Handle sensitive information with the utmost discretion, maintaining confidentiality at all times. * Demonstrate a professional attitude and behavior at all times. What we need from you * Currently studying a bachelor's degree in Business Administration or a related field. * Possibility to sign an internship agreement with your school for a minimum of 5 months. * Previous hotel knowledge or experience in hospitality will be valuable. * Must be fluent in Spanish and English. * Proactive, positive, energetic, team-oriented and eager to grow in a leadership role. What to expect from us * Economic compensation. * Training programmes and access to IHG's training tool. * Meals included on shift. * Cool environment and lots of fun

Sommelier

Taking care of wine. Perfect knowledge of the wine list: taste, availability and price, in order to give the best experience to our guests.

Sales, Events & Marketing Trainee / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the job? In this role, the Sales, Events and Marketing intern will be able to fully experience the sales and marketing department of KIMPTON AYSLA MALLORCA with a hands-on approach. After completing this program, the intern will have learned what a real sales and marketing department is about and will be fully immersed in the Kimpton Culture. Your day-to-day SALES * Learn all aspects of the hotel and all pertaining points of interest of the destination * Learn hotel room categories and basic information on outlets menus * Learn and perform all technical aspects of sales and events: work with sales managers on the entire sales process from prospecting to closing including proposals, contracts and resumes and BEOS. * Attends and participates in all departmental meetings, training sessions and other information meetings as and when requested to do so * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. * Assist with site inspection and Fam Trips organization * Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. * Developing new ideas * Database management * Assist the Commercial Director on admin tasks MARKETING * Develop and execute promotions campaigns in F&B, events and rooms through relevant digital and social media channels. * Act as a project manager to ensure timely media placements and coordination of production/materials deadlines, in addition to, project expense management * Verify all advertising for the hotel in digital channels is in alignment with brand voice. * Maintain all imagery and content within 3rd party sites. * Engage in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. What we need from you * Currently studying hospitality management with at least 3 months prior working experience in a hotel or restaurant * Must have basic knowledge of Microsoft Office, including Outlook, Excel, Word and Powerpoint. Opera or Delphi a plus but not a must. * Must be fluent in written and spoken English. Must have at least basic spoken Spanish. What to expect from us * Opening experience! * Competitive salary. * Discounted international room rates. * Employee recognition programmes. * Training programmes and access to IHG's training tool. * Meals whilst on duty

Personal de sala

A unique low-volume hotel offering an amazingly immersive, low-impact experience! Delicious local and conscious cuisine for breakfast, lunch and dinner, with an organic garden where you can seek independence and work in the areas of sustainability, permaculture and organic certification. We're on the lookout for dynamic profiles to join our team providing top-notch service to our guests! You'll be diving into a vibrant and unique environment, where the project's philosophy encourages everyone to be an active and fundamental part of the hotel's culture. You'll be helping our guests to connect with themselves in a truly immersive and memorable experience, where every detail, no matter how big or small, is a vital part of the experience you'll create in our home. You will be immersed in a culture of excellence, sustainability, closeness, ecology and personal well-being! If you are passionate about emotional hospitality and can bring these values to life with your team, this is an unmissable opportunity! Expected Duties and Responsibilities The successful candidate will be expected to take responsibility for the efficient functioning of the different areas within the operational standards. It is vital to maintain close and friendly communication with both colleagues and guests. It will be necessary for you to present a 'storytelling' wiyh the team in order to convey our pillars of sustainability, self-consumption and well-being. It is vital to be a good colleague and to understand the importance of being part of a team. The project's scope encompasses the following: We are able to provide comprehensive information on the way in which our garden is operated, the ingredients we use, and the reasoning behind our values. You will be accountable for your role within the team and the final result you generate for diners. It is considered advantageous to have a good knowledge of low-intervention wines. Our primary objective is to provide you with as much information as possible about our philosophy in relation to your area. It is vital to ensure that interaction and communication between departments within the property is clear and effective. This will support the smooth running of the department. In order to maintain our relevance, innovation and alignment with wellbeing and sustainability practices, it is essential that we develop team meetings to facilitate the sharing of feelings and results. As a member of a working group, it is essential to perform any additional tasks in a courteous manner.

Assistant Front Office Manager / Kimpton Aysla Mallorca

About Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself - Lead Yourself - Make it Count What's the Job? As Assistant Front Office Manager, you'll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador. You'll report to the Front Office Manager. Your day-to-day · Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. · Support in all the Front Desk operations. · Accommodating general and unique requests. · Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. · Provide information on hotel services and facilities. · Answer phones in a prompt and courteous manner. · Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. · Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you · Bachelor's degree in hospitality or related field. · 2+ years' experience working in Front Office/Guest Relations department. · Must be fluent in local language, English and German, additional languages will be highly valuable. · Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. · Opera PMS knowledge will be valuable. What to expect from us · Competitive salary. · Discounted international room rates. · Employee recognition programmes. · Training programmes and access to IHG's training tool. · Meals whilst on duty. · Uniform and laundry service

Kitchen Internship M/F / Menorca Experimental

ABOUT US Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants and, since 2015, hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also has properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MENORCA EXPERIMENTAL Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, the terrace overlooking the pool where guests can enjoy a delicious lunch. ABOUT THE JOB We are seeking a Kitchen Intern M/F to join our team at Montesol Experimental. Your duties and responsibilities will be the following: Assist in the food preparation process Cook and prepare elements of high-quality dishes Prepare vegetables, meats and fish Support the Head Chef with deliveries and restocking Clean kitchen stations Maintain a high level of food quality, exceeding our guests’ expectations Adhere to quality, hygiene and cleanliness standards Apply all Health & Safety and food quality regulations

Waiter - Sommelier Internship M/F - Menorca Experimental

ABOUT US Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants and, since 2015, hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also has properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MENORCA EXPERIMENTAL Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, the terrace overlooking the pool where guests can enjoy a delicious lunch. ABOUT THE JOB We are looking for a Waiter Intern with wine knowledge to join our team and contribute to an exceptional dining experience. Your responsibilities: Provide excellent table service, ensuring a seamless dining experience for guests Take and serve orders, attend to guest needs, and maintain attention to detail throughout the service Share wine knowledge and assist guests with wine selections and food pairings Support wine service: presentation, decanting, and serving by the glass when required Assist with the setup and clearing of the dining area, maintaining cleanliness and organization Collaborate with the team to ensure smooth operations and an exceptional guest experience Stay informed about wine trends and menu updates to enhance guest recommendations

Kitchen Intern M/F / Experimental Beach Ibiza

ABOUT US Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants and, since 2015, hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also has properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT EXPERIMENTAL BEACH IBIZA Experimental Beach is set amongst the picturesque Salinas natural park. The bar & restaurant is set on the beach, overlooking the sea where the sunset is one of the best on the island. The menu is inspired by the history and culture of the Balearic Islands, and the cocktail menu is a twist on what Experimental knows best : a touch of eccentric whimsy with a nod to the classics. ABOUT THE JOB We are seeking a Kitchen Intern M/F to join our dynamic team at Montesol Experimental. Your duties and responsibilities will be the following: Assist in the food preparation process Cook and prepare elements of high-quality dishes Prepare vegetables, meats and fish Support the Head Chef with deliveries and restocking Clean kitchen stations Maintain a high level of food quality, exceeding our guests’ expectations Adhere to quality, hygiene and cleanliness standards Apply all Health & Safety and food quality regulations

Internship Chef de rang M/F / Experimental Beach Ibiza

ABOUT US Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants and, since 2015, hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also has properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT EXPERIMENTAL BEACH IBIZA Experimental Beach is set amongst the picturesque Salinas natural park. The bar & restaurant is set on the beach, overlooking the sea where the sunset is one of the best on the island. The menu is inspired by the history and culture of the Balearic Islands, and the cocktail menu is a twist on what Experimental knows best : a touch of eccentric whimsy with a nod to the classics. ABOUT THE JOB We are seeking a Waiter Intern M/F to join our team at Ibiza Experimental Beach. Your duties and responsibilities will be the following: Organize the setup of the pantries and the room Guarantee the customer experience Advise customers with an excellent knowledge of the menu and products Carry out the service by respecting the precise rules of the profession: taking orders, setting up according to the order, clearing away, straightening up Perform end of service operations: tidying up, setting up the next service Maintain the space in an optimal state Respect and follow aesthetic standards

Onsite Concierge (H/F/X) / Temporary Contract / Marbella

Company Description Since 2014, we have been redefining luxury vacation home rentals by pairing the world’s most beautiful properties with unparalleled service. In iconic destinations as well as more unexpected ones, we find the perfect home for each of our travelers. Every stay is carefully curated, thoughtfully designed down to the finest detail, and fully personalized to deliver a truly bespoke experience. We build long-lasting, trust-based relationships with our clients and continuously reinvent the standards of luxury rentals to create memories that endure long after the stay. ✨ Our teams are at the heart of our success. They design and deliver every journey as a unique project. Present across the globe, our local teams handpick the most exceptional homes and ensure a warm welcome and outstanding service in every destination. Job Description This is a temporary 4-month role from May 4 to August 30, 2026. As an in-resort concierge within the Concierge & Stay team, you will play a crucial role in managing and assisting on-site Le Collectionist guests for both concierge and villa related requests. You will welcome our international clientele in various rented properties, adhering to Le Collectionist’s brand standards in close relation with the Pre arrival team, you will contribute to consolidating the local partner network to offer the highest quality services and experiences to our clients. You will always prepare and handle several guests at the same time. Objectives: Prepare the guest's arrival Support the onsite team in setting up the season Pre-visit the properties you will have guests in Participate in updating properties info in our tools Link with the pre-arrival team to ensure you have all information to prepare the guest's stay. Prepare the arrival of your clients by shopping for any requested items and personalizing the properties with adequate gifts and amenities. Get in touch with the guests prior to their arrival to confirm check in time. Ensure the villa is checked and ready to welcome the guest. Welcome guests and ensure an unforgettable stay Welcome the guest according to Le Collectionist standards Present the villa and its specificities Orientate the guest with understanding tools at his disposal, house and surroundings. Be available to the guest for any concierge request or change on a pre booked service during his stay. Be able to invoice and charge the guest. Be available to resolve any issue at the property during the stay. Ensure admin and invoice follow up services you may have sold with the support of the pre arrival team Ensure a smooth check-out by inspecting the property in the presence of the clients. Admin Invoice and track payments with the support of pre arrival teams. Charge clients. Meticulously document any damages observed at the end of the clients' stay. Qualifications Ideally, hold a degree in hospitality, tourism, or business school. Have an interest in or sensitivity to the luxury and hospitality sector. Valid driver’s license. Good experience in similar missions (villa management/butler/hotel concierge..). Excellent knowledge of the destination and its ecosystem. Fluent in English; Spanish and French are a plus. Organized, meticulous, and detail-oriented. Highly autonomous. Excellent written and verbal communication skills to establish strong relationships with clients and partners. Strong interpersonal skills and autonomy; Sensitive to customer satisfaction and loyalty, with a sense of contact and the ability to build relationships easily Rigor, ability to prioritize and manage urgency Able to multitask Handles fast paced environment Additional Information Perks : 🎂 1 day off for your birthday 🍽️ Restaurant tickets up to 4 € + 4 € from the salary 💻 A laptop 📞 A professional cell phone (for operational functions) 🎊 Events all year round Recruitment process: HR interview Role-specific interview with the manager Business case Fit call with the Regional Director