32 Ofertas de trabajo de administrativ

Assistant Manager / Guest Experience

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with iconic architecture inspired by Moorish design. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide or the resort’s verdant gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from simple, light cuisine to Michelin-starred fine dining. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive area on Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Assistant Manager of Guest Experience at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for…? We seek a passionate leader who delights in anticipating guest needs, crafting memorable experiences and inspiring a team committed to excellence. As Assistant Manager of Guest Experience , you will support the overall department leadership, ensure flawless operational execution, and help shape elevated, personalized moments for every guest. If you are detail‑driven, hospitality‑minded, and energized by motivating others to deliver exceptional service, we would love to meet you. Your responsibilities will include… Leadership & Operations Support the Guest Experience Manager in the daily coordination of the department and team supervision. Oversee key arrival, stay and departure operations to ensure seamless, personalized and luxury‑driven experiences. Ensure consistent application of protocols, processes and brand standards, acting as the operational reference point in the absence of the Manager. Guest Engagement Welcome, escort and proactively follow up with VIPs, returning guests and those with special stays. Ensure personalized gestures, recognition and special amenities are executed at the highest standard. Serve as the escalation point for complex guest issues, resolving each situation with empathy, discretion and efficiency. Experience Design & Personalization Guarantee accurate updates of guest preferences, profiles and key information in internal systems. Assist in the creation, coordination and execution of bespoke experiences, surprises and thoughtful touches that create “wow moments.” Monitor guest satisfaction through surveys, direct feedback and internal platforms, identifying trends and opportunities for improvement. Cross-Department Collaboration Work closely with Front Office, Housekeeping, F&B, Spa and other departments to ensure frictionless experiences throughout the stay. Participate in the planning and follow‑up of interdepartmental initiatives that impact the overall guest journey. Administrative & Team Support Support in preparing reports, operational analyses, inventories and weekly/monthly department planning. Participate in the training, coaching and ongoing development of the Guest Experience team. What we are looking for… Natural, empathetic and inspiring leadership. Previous experience in Guest Experience, Guest Relations, Front Office or similar roles, ideally within luxury hospitality. Excellent communication, problem‑solving and decision‑making skills. Ability to prioritize and manage multiple tasks with elegance and accuracy. Strong teamwork spirit, positive attitude and commitment to The Ritz-Carlton Gold Standards. Fluency in English and Spanish; German or other languages will be a strong advantage. Valid work permit for Spain. How we inspire you… Being part of our team means creating experiences that guests will remember long after their stay. Your creativity and passion will make a real impact in every guest interaction. Attractive above-market salary and flexible compensation. “Explore Rate” privileges to stay at over 9,500 Marriott hotels worldwide, also extended to your family, partner and parents. 20% F&B discount at all Marriott properties and 50% off the culinary offering within the resort. Up to 75% off flights for residents of Tenerife to Mainland Spain. Extensive corporate benefits with many leisure and travel discounts. A special birthday surprise. A complimentary stay in our resort after one year of service. 13th and 14th salary payments. Innovative training and development through our own corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service provided (where applicable). Celebrations, team events, employee week, anniversaries, and many more ways to celebrate you and your colleagues. Participation in our social responsibility initiatives to give back to the community. Comprehensive corporate medical care. (All benefits and bonus programs are subject to company regulations and applicable tax laws. There is no legal entitlement to benefit programs, and offerings may be adjusted by the employer at any time.) Interested? Apply now on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, and any other characteristic protected by applicable law. Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with our guests long after their stay. We are proud to set the standard for rare and special luxury service and to care for our guests with genuine excellence. Your role will be to uphold and nurture our “Gold Standards.” These foundational principles—our Employee Promise, Credo and Service Values—guide us every day in our mission to be better than the day before. As part of our team, you will learn and embody these values, and we promise to offer you the opportunity to feel proud of the work you do and the people you do it with. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Sales Executive Groups & Events Trainee / Hyatt Regency Hesperia Madrid

¡Únete al equipo de Hyatt Regency Hesperia Madrid como Sales Executive Groups and Events! En Hyatt Regency Hesperia Madrid , buscamos un/a Sales Executive Groups and Events en Prácticas para apoyar al equipo de ventas en la gestión y desarrollo de nuevas oportunidades de negocio. Si te apasiona el mundo comercial, la hotelería de lujo y quieres formarte en un entorno dinámico y exclusivo, esta es tu oportunidad. Funciones principales: Apoyar en la identificación y captación de nuevos clientes para eventos, alojamiento y servicios del hotel. Colaborar en la gestión de relaciones con clientes corporativos, agencias y tour operadores. Asistir en la elaboración de propuestas comerciales y presentaciones personalizadas. Realizar estudios de mercado y análisis de competencia para detectar nuevas oportunidades de negocio. Apoyar en la organización de visitas comerciales y fam trips. Colaborar en la gestión de la base de datos de clientes con tareas administrativas y en el seguimiento de propuestas. Apoyar en la coordinación de estrategias de ventas y acciones promocionales. Requisitos: Estudiante o recién graduado/a en Turismo, ADE, Marketing, Comercio o similar. Pasión por las ventas, el trato con el cliente y la hotelería de lujo. Nivel alto de español e inglés (se valorará el conocimiento de otros idiomas). Habilidades comunicativas, capacidad de negociación y orientación a resultados. Conocimientos de Microsoft Office (Excel, PowerPoint, Word). Persona proactiva, con iniciativa y ganas de aprender. ¿Qué ofrecemos? Formación en un hotel de lujo reconocido a nivel internacional. Aprendizaje en un equipo comercial dinámico y con alto nivel de especialización. Comidas incluidas durante el turno de trabajo. Posibilidad de incorporación a la empresa tras finalizar las prácticas. Certificado oficial de prácticas y referencias. ¡Te esperamos para que formes parte de una experiencia única en el sector hotelero de lujo!

Receptionist M/F / Montesol Experimental

ABOUT US The Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, Experimental operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE JOB We are seeking a Receptionist M/F to join our team at Montesol Experimental. Your duties and responsibilities will be the following: Greet and assist all guest as soon as they come in Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services Respond to all guest questions and requests, offering a personalised service adapted to each request Ensure that a high level of customer service is always provided, respecting our quality standards In coordination with the Front Office Manager, deal with customer complaints Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B) Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings Participate in the management of the hotel's general mailbox by replying and redirecting emails Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant Ensure all equipment of the department is kept clean and in good working condition ABOUT YOU A type B driving licence is required for this position. A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants) Corporate events

Front Office Internships in Spain

Are you a tourism or hospitality student looking to gain hands-on experience in a dynamic hotel environment? Join our Front Office Team at a vibrant hotelchain in Spain! What You’ll Do: Assist with guest check-in and check-out procedures. Provide information about the hotel’s services and local attractions. Handle reservations, inquiries, and guest requests. Support the reception team in daily operations. Ensure a welcoming and professional atmosphere for guests. Work with hotel management software and improve your administrative skills. What We Offer: A unique opportunity to gain international hospitality experience. Free accommodation and meals during your internship. A chance to improve your Spanish and communication skills. A friendly work environment in a beautiful summer destination. A valuable addition to your resume and career development.

Guest Relations Internship (m/f/d) at Playitas

Welcoming and assisting guests from arrival to departure ensuring their stay runs smoothly Acting as a point of contact for guest inquiries, feedback, and requests – in person, via phone, and by email Supporting the organization of guest activities, events, and sports programs Assisting with complaint handling and problem solving in collaboration with other departments Providing information about the resort’s services, sports facilities, and the island of Fuerteventura Helping with administrative duties such as preparing welcome letters, updating guest information, and creating reports Supporting the promotion of sustainability and health-focused initiatives within the resort

Executive Chef

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Position Summary: •Oversee the restaurant and Room Service kitchen operations in collaboration with the hotel leadership team. •Provide strategic support as Head Chef of the restaurant. •Responsible for the creation and implementation of all menus for restaurants, bars, and in-room dining. •Lead the culinary team in all aspects of food production, event setups, and daily scheduling. •Act as a thoughtful and energetic leader, motivating and supporting the team. •Ensure administrative support and visible presence at each outlet during every service period. •Understand guest requirements and deliver service excellence throughout every guest experience. •Ensure compliance with Labor, Health & Safety, Hygiene, and HACCP standards. •Develop and manage relationships with key stakeholders, both internal and external. •Ensure the team adheres to all company policies and procedures while upholding core values. CORE WORK ACTIVITIES Assisting in Leading Property Kitchen Operations •Provides direction for all daily operations. •Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacements. •Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. •Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty and integrity; leads by example. •Builds and fosters mutual trust, respect, and cooperation among team members. •Serves as a role model to demonstrate appropriate behaviors. •Ensures property policies are administered fairly and consistently. •Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met. •Establishes and maintains open, collaborative relationships with employees and ensures the team does the same. •Solicits employee feedback, maintains an open-door policy, and reviews employee satisfaction results to identify and address concerns. •Supervises and coordinates activities of cooks and food preparation staff. •Demonstrates new cooking techniques and equipment to staff. CANDIDATE PROFILE Education and Experience •High school diploma or vocational training; 6 years of experience in the culinary professional area, leading kitchen teams. OR •2-year degree from an accredited university in Culinary Arts, Hotel & Restaurant Management, or related field; 4 years of experience in the culinary professional area, leading kitchen teams. •Languages: Spanish and English (Professional level) 70 euro Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees. Please apply via email at: This company is an equal opportunity employer. frnch1

B&F Assistant Operations Manager (April) / W Barcelona

Job Description The Wet Deck Assistant Operations Manager is responsible for directly supporting the Operations Manager in the comprehensive management of the venue, providing support in the most demanding operational, administrative, and organizational areas. Their main function is to ensure the proper functioning of the venue through operational coordination, incident management, and continuous support in team supervision and administrative control. Main Responsibilities 1. Operational Support Support the supervision of the venue’s daily operations (management of supervisors and talent). Ensure compliance with service and quality standards (support and focus on talent training oriented toward quality and service standards, and support in the internal audit system). Provide support in the coordination of events, activations, and venue programming. Act as a key support point during peak operational demand, ensuring service quality and guest satisfaction. 2. Administrative Management Support administrative tasks and follow‑up on internal processes (schedules, incident emails, warning and disciplinary letters, licenses). Assist in expense control and proper budget allocation (support in P&L analysis, keeping venue expenses up to date, and helping manage controllables). Oversee stock control, ordering, and material management. 3. Incident Management Manage operational incidents within the venue. Address and resolve team‑related incidents (managing daily staff issues and requests). Support the resolution of guest complaints and claims, ensuring professional responses aligned with W standards. 4. Team Support Monitor team performance together with the Operations Manager. Maintain constant communication with supervisors and talent to ensure smooth operations. Role Objective To act as the primary operational and administrative support for the Operations Manager, ensuring efficiency, control, and excellence in the guest experience within the venue. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Auxiliar Administrativo/a / Club Mac 3*, Alcudia

Descripción En MAC Hotels , estamos en la búsqueda de un/a Auxiliar Administrativo/a para unirnos a nuestro equipo de club Mac 3* . Esta es una oportunidad para aquellos que deseen desarrollarse y profesionalizarse en el ámbito de la administración y Turismo, contribuyendo a la eficiencia y eficacia de nuestras operaciones. Responsabilidades Como Auxiliar Administrativo/a, apoyarás al administrador en diversas tareas dentro del área administrativa, garantizando el cumplimiento de las normas y procedimientos definidos, elaborando documentación necesaria, revisando y realizando cálculos, a fin de lograr resultados oportunos y garantizar la presentación efectiva del servicio. Tus principales responsabilidades incluirán: Archivar y organizar documentos administrativos. Gestionar contratos, cuadres contables, facturas, albaranes y recibos. Mantener actualizados los registros y bases de datos. Registrar facturas de proveedores. Preparar documentación para el departamento contable. Control básico de pagos, cobros y gastos del hotel. Revisar facturación de clientes y agencias. Requisitos Formación Académica: FP medio y/o Superior en Gestión Administrativa. Se valorará positivamente tener el Grado en ADE. Experiencia mínima de 1 año en un puesto administrativo o similar. Idiomas: Nivel intermedio de Inglés (B1-B2) Conocimientos medio en ofimática. Conocimiento básico de gestión financiera, administración y contabilidad. Habilidad para manejar documentos y realizar cálculos con precisión. Excelentes habilidades de comunicación oral y escrita. Capacidad para trabajar en equipo y colaborar con otros departamentos. Proactividad y atención al detalle. Persona orientada a la preocupación por el orden y la calidad. Ofrecemos Ambiente de Trabajo Inspirador: Un hotel de diseño, con un equipo motivado y un entorno en constante evolución. Oportunidades de Crecimiento Profesional: Formación continua y oportunidades de desarrollo en el sector de la hostelería de lujo. Cultura de Excelencia y Creatividad: Creemos en la innovación y en el compromiso con la calidad, donde tus ideas y talento son valorados. Beneficios Competitivos: Un paquete de compensación atractivo y beneficios adicionales. Contrato Fijo Discontinuo a jornada completa. Si cumples con los requisitos mencionados y sientes que puedes aportar al éxito de Club Mac 3*, esperamos tu aplicación! ¡Tu futuro comienza aquí en Mac Hotels!

Auxiliar de Recursos Humanos / Resort Club Mac 3* Puerto de Alcúdia

Descripción ¿Te apasiona el orden, el trabajo bien hecho y la atención a las personas? Buscamos a un/a Auxiliar de Recursos Humanos metódico/a, empático/a y con vocación de servicio para unirse a nuestro hotel. Si te sientes cómodo/a en un entorno estructurado, disfrutas dando soporte administrativo con precisión y te gusta atender a los demás con cercanía y profesionalidad, este es tu lugar. Tendrás el apoyo directo de la Jefatura de RRHH del hotel y el respaldo continuo del equipo corporativo. Tu día a día con nosotros: Tu misión principal será garantizar que los procedimientos internos funcionen a la perfección y que nuestros colaboradores tengan una experiencia excelente y sin contratiempos. Precisión y Gestión Documental: Te encargarás de recopilar y verificar meticulosamente la documentación de las nuevas incorporaciones, así como de mantener actualizado y ordenado nuestro archivo digital (Labor y Mentor). Soporte Administrativo: Apoyarás en las comunicaciones de altas, bajas y variaciones de datos, asegurando que toda la información fluya correctamente. Atención al Equipo: Serás el primer punto de contacto para resolver las dudas básicas de tus compañeros (turnos, uso del portal del empleado, etc.), siempre desde la empatía y la claridad. Organización Logística: Colaborarás en la gestión del stock y entrega de uniformidad, el seguimiento de los Reconocimientos Médicos con la Mutua . Soporte en la Organización y ejecución de los planes de formación y de Igualdad del hotel conjuntamente con la Jefe/a de RRHH del hotel. Apoyo en Selección: Darás soporte a los Jefes de Departamento durante sus procesos de reclutamiento y selección, asegurando que el proceso siga los estándares de la compañía. ¿Qué perfil estamos buscando? Formación: Ciclo Formativo de Grado Superior en Administración y Finanzas o Asistencia a la Dirección. (Valoraremos muy positivamente si estás cursando o eres recién graduado/a en Relaciones Laborales, ADE, Psicología o Derecho). Experiencia: Entre 6 meses y 2 años en puestos administrativos donde el detalle y la organización hayan sido clave (ideal si es en RRHH o sector hotelero). Herramientas: Nivel medio de inglés y un dominio avanzado de Ofimática (especialmente Excel). Te adaptarás rápidamente a nuestro entorno digital. Tus fortalezas: Destacas por tu alta capacidad de organización y planificación. Eres una persona empática, comunicativa, que disfruta trabajando en equipo y prestando un servicio excelente a los demás, con iniciativa y ganas de seguir aprendiendo. Lo que te ofrecemos: Sabemos que la estabilidad y el equilibrio son importantes para hacer un buen trabajo. Por eso, te ofrecemos: Estabilidad y Organización: Contrato Fijo Discontinuo, ideal para tener previsibilidad anual dentro del sector hotelero. Conciliación Real: Jornada de 40 horas semanales con un horario inmejorable y estable: de Lunes a Viernes, de 08:00h a 16:00h . Condiciones Claras: Salario según convenio, sin sorpresas, y un entorno de trabajo colaborativo donde nunca estarás solo/a. ¿Sientes que este puesto encaja con tu forma de trabajar? ¡Nos encantaría conocerte! Envíanos tu currículum actualizado y únete a la familia de Mac Hotels.

5* Hotel Recepcionist

En Grand Hotel Central estamos seleccionando a un/a Recepcionista responsable de garantizar una experiencia excelente de los huéspedes en el hotel desde el momento de su llegada. Este puesto es un papel clave en la recepción, ya que es el primer punto de contacto con los huéspedes del hotel. El Recepcionista debe ser un miembro de equipo orientado al servicio al cliente, proporcionando un servicio amable y profesional a los huéspedes en todo momento. Sus principales responsabilidades serán las siguientes: • Proporcionar un servicio amable y profesional a los huéspedes en todo momento. • Realizar el check-in y check-out de los huéspedes y garantizar que toda la documentación se complete correctamente. • Proporcionar información a los huéspedes sobre el hotel, sus instalaciones y servicios, y también sobre la ciudad de Barcelona y sus atracciones turísticas. • Manejar reservas de habitaciones y procesar pagos. • Gestionar y resolver quejas o problemas de los huéspedes, y asegurarse de que cualquier problema sea resuelto de manera oportuna. • Realizar tareas administrativas, como contestar el teléfono, manejar correos electrónicos y realizar otras tareas de oficina según sea necesario.

Prácticas en Recepción / Hyatt Regency Hesperia Madrid

¿Te apasiona la hospitalidad y sueñas con formar parte de un hotel de lujo? En Hyatt Regency Hesperia Madrid buscamos un/a Becario/a de Recepción para unirte a nuestro equipo de Front Office. Aprende y desarrolla tus habilidades en un entorno dinámico, ofreciendo un servicio excepcional a nuestros huéspedes. Responsabilidades principales: Dar la bienvenida a los huéspedes, realizar check-ins y check-outs siguiendo los estándares de calidad del hotel. Gestionar solicitudes y consultas de los clientes, asegurando su satisfacción en todo momento. Asistir en la gestión y actualización de reservas en el sistema de gestión hotelera (PMS). Apoyar en la resolución de incidencias y garantizar la satisfacción de los clientes. Colaborar con otros departamentos para garantizar una experiencia fluida y memorable para los huéspedes. Realizar tareas administrativas relacionadas con la recepción, como la gestión de correspondencia y reportes diarios. Requisitos: Estudiante o recién graduado/a en Turismo, Gestión Hotelera o áreas relacionadas. Nivel avanzado de español e inglés (otros idiomas serán valorados). Habilidades de comunicación, atención al detalle y orientación al cliente. Conocimientos básicos de sistemas de gestión hotelera y herramientas informáticas como Excel. Actitud positiva, proactividad y capacidad para trabajar en equipo. ¿Qué ofrecemos? Experiencia práctica en un hotel de 5 estrellas reconocido internacionalmente. Mentoría directa de profesionales del área de recepción y hospitalidad. Comidas incluidas durante el turno de trabajo. Certificado oficial de prácticas y referencias al finalizar. Posibilidad de incorporación al equipo tras finalizar las prácticas (según desempeño).

Assistant Manager Front Desk / Hotel Arts Barcelona

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supports all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. • Strives to improve service performance. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and property occupancy. • Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service within guidelines. • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implementing the customer recognition/service program, communicating and ensuring the process. • Assists in the review of comment cards and guest satisfaction results with employees. • Ensures employees have the proper supplies and uniforms. • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Provides feedback to individuals based on observation of service behaviors. • Participates in an ongoing employee recognition program. • Conducts training when appropriate. • Participates in the employee performance appraisal process. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. • Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.