2 Ofertas de trabajo de hotel en Marbella, Málaga

Guest Relations Agent / Anantara Villa Padierna Palace Benahavís / Marbella Resort

RESPONSABILIDADES DE SU PUESTO DE TRABAJO Labores de Check in y Check out. Realizar visitas guiadas por el hotel para familiarizar a los huéspedes con las instalaciones, servicios y áreas destacadas. Gestionar las consultas, quejas y comentarios de los huéspedes con profesionalismo y eficacia. Dar la bienvenida a los huéspedes de forma cálida y profesional, asegurando una experiencia de check-in fluida y agradable. Asegurar que las solicitudes de los huéspedes sean cumplidas de manera rápida y precisa. Mantener un seguimiento constante con los huéspedes alojados para garantizar su satisfacción y anticiparse a sus necesidades. Gestionar solicitudes especiales, coordinar celebraciones (cumpleaños, aniversarios, etc.) y ofrecer atención especial a huéspedes VIP. Asistir durante el proceso de check-out, asegurando una despedida cordial y una experiencia positiva hasta el final. Control y gestión de preferencias de los clientes y su comunicación al resto de los departamentos. Refuerzo como hostess en los restaurantes. Identificar oportunidades para crear momentos “wow” que sorprendan y deleiten a los huéspedes durante su estancia. Si fuese necesario, refuerzo en cualquier otro departamento. Labores de botones, dando asistencia en puerta aparcando o entregando coches. Transporte de clientes a algún punto de venta en el coche de empresa. Características Personales: Orientación a resultados. Trabajo en equipo. Gestión de feedback. Capacidad analítica. Conocimientos Específicos: Flexibilidad para trabajar en horarios y días variados, incluyendo fines de semana y días festivos, según sea necesario. Dominio del idioma inglés avanzado, y se valorará el conocimiento de otros idiomas adicionales. Requisitos propios del puesto: Comunicación efectiva. Resolución de problemas. Atención al detalle. Multitarea y gestión del tiempo. Escucha activa. Empatía.

Call center / Anantara Villa Padierna Palace Benahavís Marbella Resort

What will be your mission? As T elephone operator, you will be a key member of our Front Office team, you will be the personal point of contact for our guests from arrival to departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests with the highest level of courtesy, efficiency and friendliness. What will you do? Answer and forward requests and enquiries from our guests by telephone and email, as well as taking bookings and reservations for our restaurants. Know how to handle our guests' complaints and be the expert when it comes to knowledge about your hotel. Be able to work with all hotel departments in a calm and focused manner, providing administrative support to the entire hotel and front office team. Celebrate the art of hospitality and your dedication to our guests is reflected in our equally caring approach to you. What are we looking for? You have successfully completed training in the hospitality industry. You may already have valuable front office experience. Your communication is always characterised by friendliness and appreciation. You enjoy the art of hospitality. Perfect English is a matter of course for you. You have a high level of quality awareness and service orientation. Teamwork and mutual support are core values for you. Your positive charisma and very good manners round off your profile. You have a pleasant and calm telephone voice. Various PC skills such as Microsoft, SAP, TMS are an advantage. You are flexible in your time management (alternating shifts). Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.