10 Ofertas de trabajo de guest service en Barcelona

Camarero/a (Waiter/Waitress)

We are looking for a motivated and friendly Camarero/a to join our team and help create an exceptional experience for our guests. Responsibilities: Greet and serve guests in the salon with a warm and professional attitude. Take orders and serve food and beverages efficiently. Prepare simple drinks at the bar, including coffee, tea, and basic cocktails. Maintain cleanliness and organization in the salon and bar areas. Assist with setup and closing duties as needed. Collaborate with the team to ensure a smooth and enjoyable guest experience. Requirements: Fluency in Spanish and English. Catalan is a plus. Previous experience in a similar role is preferred but not required. Ability to work Friday, Saturday, and Sunday during lunch and evening hours. Strong communication and customer service skills. Positive attitude, flexibility, and teamwork-oriented. We Offer: A friendly, dynamic work environment. Opportunity to work in a unique, plant-based restaurant. Competitive compensation.

Bellboy / Kimpton Vividora Barcelona

What's the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Desk Manager. Your day-to-day * Greet all guests upon arrival. * Assist guests with luggage to their rooms promptly when checking in and upon checking out. * Promote all hotel functions and facilities. * Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. * Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. * Remove trash, papers, cans, bottles, cups, etc., in lobby area. * Assist guest with general information when Front Office is not available. * Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). * Polish and clean bell carts daily. * Assist guests into automobiles or taxi. * Prevent entrance of unauthorized or undesirable persons. * Quickly respond to guest requests in a timely and friendly matter. What we need from you * Studies in hospitality or related field. * 2+ years' experience working in Rooms department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. Cool work environment and lots of fun

Food and Beverage Internship - Service or Kitchen

At Mercer Hotels, we believe in the conservation of the heritage and culture of the buildings of all our hotels. The integration of the old and the new is one of our hallmarks. At Mercer Hotel Barcelona, where we combine historical heritage, contemporary design and an exceptional service level, guests will enjoy a sober and refined atmosphere in the heart of the Gothic Quarter of Barcelona, the true origin and soul of the city. We are proud to say that our hotel is one of the best 5 star hotels in Barcelona. The team of the prestigious architect, Rafael Moneo -1996 Pritzker Prize and 2012 Prince of Asturias award-, was commissioned to rescue the architectural heritage, paying genuine respect to history and incorporating it into the contemporary design of the hotel. The Mercer Barcelona is an unpretentious yet elegant hotel that offers an exceptional and intuitive service. After the impressive hall of the hotel, there is the orange tree "patio", a glazed courtyard whereby natural light filters and beside which are located the gastronomic restaurant, the gastrobar Le Bouchon and Mercer Cocktail Bar. The 28 rooms and suites are distributed over 3 floors. And on the building rooftop, guests can enjoy the Mediterranean climate in the pleasant hotel terrace and a pool, with a Pool Bar, as well as beautiful views of Barcelona Gothic Quarter historical roofs.

Bellboy / Kimpton Vividora Barcelona 5

What's the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Desk Manager. Your day-to-day * Greet all guests upon arrival. * Assist guests with luggage to their rooms promptly when checking in and upon checking out. * Promote all hotel functions and facilities. * Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. * Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. * Remove trash, papers, cans, bottles, cups, etc., in lobby area. * Assist guest with general information when Front Office is not available. * Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). * Polish and clean bell carts daily. * Assist guests into automobiles or taxi. * Prevent entrance of unauthorized or undesirable persons. * Quickly respond to guest requests in a timely and friendly matter. What we need from you * Studies in hospitality or related field. * 2+ years' experience working in Rooms department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service

Hospitality Internship

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20 chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America. At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 5 or 6-month adventure. To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience. RESPONSIBILITIES You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in: FRONT & BACK OFFICE Managing communication with guests before, during and after their stay, via phone, chat or email. Managing our mailbox; your goal is Inbox Zero Liaising with guests so they complete their online check-in prior to arrival Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff Upselling and cross-selling Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages Collecting feedback from guests to keep improving our services RESERVATIONS Controlling and managing reservations booked instantly in our Property Management System Preparing proposals for individuals and groups Closing and managing direct reservations CONCIERGE Arranging some extra services for our guests, such as airport transfers and at-home massages Coordinate and organize extra services with our partners and on-the-ground staff Handling the invoices for such extra services HOUSEKEEPING & MAINTENANCE Organize and coordinate cleaning with our different providers Communicate and coordinate maintenance issues with our on-the-ground staff Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations. KEY INFORMATION The application journey has 4 key steps: Step 1: screening call for selected candidates Step 2: case study Step 3: video interview with our Operations Supervisor Step 4: reference check ABOUT US At Emerald Stay, we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. We are recognized as a Great Place to Work®, and are accredited HappyAtWork®. The way we work, think, and grow is shaped by a set of values we actually live by: Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them. Question - We don't accept the status quo and look for ways to leverage technology while empowering people. Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back. Think Big - While staying humble, we aim for the stars and work towards established goals and metrics. Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker. Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same. We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience. Oh, we’ve got perks. Flexible work environment: we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you’d like You’ll get 10 days of paid vacation during your internship Paid internship: 600€/month Discount on Emerald stays, during specific periods, on selected properties Regular team outings and events: because work is fun when you’re part of an awesome team : 1 monthly dinner and 1 monthly breakfast organised. Ready to join? If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!

Conference Concierge Internship

CONFERENCE CONCIERGE (EVENTS OPERATIONAL): this position acts as liaison between the Catering/Conference Services Department and the meeting planner and conference guests to ensure that their needs have been met or exceeded at all times. Ensure that the standards of excellence for meetings, banquets and all other catered affairs in private function rooms are followed, using his/her own judgement with regard to guest requests to ensure complete satisfaction. Attend all preconference meetings and the daily catering meeting and checks on accuracy of function space for the day. Revises the daily agenda of the group and checks all meeting rooms. CONFERENCE & CATERING (EVENTS ADMINISTRATIVE): Work closely with Meeting Planners and Hotel staff in providing proper information about the event. Oversee all assigned group functions when they are in-house. Assist the Conference Manager on ensuring accurate tracking of quarterly booking goals on a weekly basis. Work with ADOCCS to ensure that booking guidelines are followed, and that all catering leaders are maximizing space and revenue through daily Line-up and review of all tentative business. Attend regularly on the daily menu reading to ensure operational alignment of all attending departments for next day’s events. Assist coordinate action steps to fill the voids through direct mail, promotions, telephone blitzes, special packages, etc.

Rooms Internship

To get a clear overview what positions are offered as a trainee, we have created a list of the departments within the Rooms Division. Please be reminded that this information serves as a guide. During the first day at the hotel, the welcome day, you will have an interview with your divisional leader. After this interview the divisional leader will decide in which department you would develop your skills best. While taking your profile into account, the divisional leader will place you in a department where you will have a great impact. Furthermore, you will have opportunities for lateral service which gives you the change to develop your talents in other departments. DEPARTMENTS - CONCIERGE: · Assist guests to find their way in our town making reservations of all kinds (restaurants, spa, hairdresser, rentals, transportation, tours, shows, events, etc.) · Assist guests finding their luggage that has been lost in the airport. · Send and receive packages, letters, personal belongings, flowers and others. · Assist guests in recommendations, suggestions on what to do in town (sightseeing tours, old-town walks, beach promenades, shopping rounds, cultural visits, etc.). · Planning and booking trips, flights, hotels around the country and outside. · Indicate directions within the property and services in their rooms. - GUEST SERVICES: · First contact with the guest and the hotel, so need to be an impressive warm welcome. · Assist all guests with their luggage upon arrival and pick up on departure. · Arrange transportation in and out. · Organize in-room deliveries, gifts, welcome letters and other requests. · Take group bag pulls. · Storage personal belongings safely. · Follow-up with guests requests and give a fond farewell to each and every guest. - GUEST RELATIONS: · Engage guests in the lobby, interact, identify needs and solve demands. · Back office duties to plan, highlight and control VIP stays. · Organize amenities for VIPS, oversee hotel operations around them. · Escort guests to where they need. · Help Front Desk when rooming guests. - FRONT DESK: · Check guests in and out, using opera system. · Fulfil guests needs trying even to exceed their expectations, and deal with guests’ complaints. · Basic concierge assistance and information about the hotel facilities. · Plan and organize group arrivals. · Do payments, assist in cash advances, and check guest folio. - HOUSEKEEPING: · Inspect and maintain cleanliness of guest rooms and common areas. · Make check lists of inspected rooms. · Monthly inventories of in-room amenities and attrezzo. · Help HKP manager in daily pop up duties, projects and last minute requests.

Food and Beverage Internship

FOOD & BEVERAGE DIVISION In order to get a clear overview what positions offered as a trainee, we have created a list of the departments within the F&B Division. Please be reminded that this information serves as a guide. During the first day at the hotel, the welcome day, you will have an interview with your divisional leader. After this interview, the divisional leader will decide in which department you would develop your skills best. While considering your profile, the divisional leader will place you in a department where you will have a great impact. Furthermore, you will have opportunities for lateral service, which gives you the change to develop your talents in other departments. F&B Tasks: Greet and escort customers to their tables, present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies), prepare tables by setting up linens, silverware and glasses, inform customers about the day’s specials, offer menu recommendations upon request, up-sell additional products when appropriate, take accurate food and drinks orders, using a POS ordering software, order slips or by memorization, communicate order details to the Kitchen Staff, arrange table settings and maintain a tidy dining area, deliver checks and collect bill payments, meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties), etc. ENOTECA: Our two Michelin star restaurant Enoteca, overseen by renowned Catalan chef Paco Pérez. Inspired by the food and produce of the Mediterranean, an innovative cooking brings out the essence of high quality local ingredients, with an emphasis on fish and seafood. BITES: Our chic and relaxed Bites Restaurant, offers fast and informal dishes so that guests can enjoy a delicious meal at any time of the day, while our excellent team of Ladies take genuine care of our guests. MARINA: Marina restaurant is the star of the summer season! Offering light, informal meals in the open air, and being a challenging outlet where efficiency and sympathy are key to guests. The menu features salads, cold soups, cheeses and wood-baked pizzas. BANQUETING: One of the biggest and most diverse departments of the hotel, where you have the possibility to experience the most incredible events in the whole city. Hotel Arts hosts amazing events both inside and outside the hotel, in emblematic locations such as the Camp Nou or Casa Batlló. THE PANTRY: More than a restaurant, an innovative speakeasy concept where real food and straightforward earthy gastronomy are the primal elements and sharing style cuisine is the uttermost goal. With the mission of spreading the Barcelonan culture, in the pantry you will live everything that so well defines the Mediterranean destination. LOKAL: Our breakfast buffet restaurant gives us the best occasion to create a strong and durable relationship with our guests. Every morning should be the start of a perfect and memorable day. P41 BAR & COCTELARIUM: It is our sophisticated lounge bar where our guests can indulge delicious cocktails, champagne or wine. Prove your bartender skills creating innovative cocktails and providing an unforgettable and sophisticated evening to our Ladies & Gentlemen. IN ROOM DINING: In Room Dinning delivers the culinary experience to the guests’ rooms, courteously and efficiently. IRD will enhance your capacity of organization and teamwork in an international and challenging ambience.

Food & Beverage Internship / Kimpton Vividora Barcelona

What's the internship? As F&B intern you'll be serving to our guests our delicious dishes and creative cocktails as well as thinking of new ways to improve our service and surprise our guests. You'll be supervised by the F&B team. Your day-to-day Assist with the daily preparation and set-up of the restaurant and bar areas. Serve food and beverages to guests while ensuring a high level of service and guest satisfaction. Help maintain the cleanliness and organization of your workspace and equipment. Properly use work machinery and ensure compliance with safety standards and personal protective equipment. Ensure correct storage and labeling of food and beverages in the appropriate areas. Report any needs for replenishing stock or products for the next service. Keep your workstation clean, tidy, and well-maintained at all times. Comply with the hotel's sustainability and environmental policies. What to expect from us Economic compensation Uniform and laundry service for the uniform. Training programmes and access to IHG's training tool. Meals included on shift. Cool environment and lots of fun

Food & Beverage Internship / Kimpton Vividora Barcelona 5*

Your day-to-day Assist with the daily preparation and set-up of the restaurant and bar areas. Serve food and beverages to guests while ensuring a high level of service and guest satisfaction. Help maintain the cleanliness and organization of your workspace and equipment. Properly use work machinery and ensure compliance with safety standards and personal protective equipment. Ensure correct storage and labeling of food and beverages in the appropriate areas. Report any needs for replenishing stock or products for the next service. Keep your workstation clean, tidy, and well-maintained at all times. Comply with the hotel's sustainability and environmental policies.