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    Experimental Groupicono nueva oferta hosteleo

    Hotel Porter M/F / Montesol Experimental

    Hotel Porter M/F / Montesol Experimental_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    ABOUT US Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE POSITION We are seeking a Hotel Porter M/F to join our team at Montesol Experimental. Your duties and responsibilities will be the following: Greet and assist guests upon arrival at the hotel and escort them to their room along with their luggage. Bring the cars of guests to and from the car park. Respond to all guest questions and requests, offering a personalised service adapted to each request. Help receptionists if needed. Ensure that a high level of customer service is always provided, respecting our quality standards. Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant. ABOUT YOU A Hotel porter is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow: Social, engaging and motivated. Flexibility to respond quickly and positively to a range of work situations. Be well spoken with excellent communication skills. Knowledge as well as abilities in other languages would be beneficial. Attention to details and customer needs. Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros). Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events.

    Experimental Group
    Experimental Groupicono nueva oferta hosteleo

    Operational Internships M/F / Montesol Experimental

    Operational Internships M/F / Montesol Experimental_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    ABOUT US Experimental was founded in 2007 by three childhood friends, Olivier Bon, Pierre-Charles Cros and Romée de Goriainoff. Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele. Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates cocktail bars, but also wine bars, restaurants, and then from 2015 Hotels. Destinations diversify over the years, starting with European capitals like Paris and London, to more seasonal locations such as Ibiza or Menorca for the summer or the ski slopes of Verbier and Val d'Isère for the winter. The group also have properties in Venice, New York, Biarritz, and the Cotswolds. The philosophy of service is constituted and affirmed by three key principles: the quality of its products, the precision of service, and the warm welcome of our guests. ABOUT MONTESOL EXPERIMENTAL In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars. ABOUT THE POSITION We are looking for Accommodation and F&B interns to join our passionate and caring team. Accommodation Support Internship Welcome guests warmly and manage check-in/check-out procedures accurately and efficiently Handle reservations and respond to guest requests Provide guests with information about local activities and practical assistance during their stay Coordinate with other departments to ensure guest satisfaction Assist the Front Office Manager with daily operations Support the General Manager on cross-department projects F&B Support Internship Prepare service areas and dining rooms Ensure excellent guest experience throughout service Advise guests on the menu and products with confidence Serve guests according to professional standards (taking orders, table setup, clearing, resetting) Maintain your section (refill bread and drinks, keep tables clean and tidy) Perform end-of-service duties and prepare for the next service Maintain cleanliness and proper functioning of the spaces Follow aesthetic and grooming standards set by management Assist the General Manager on cross-department projects These responsibilities are not exhaustive and may evolve over time. ABOUT YOU You are passionate about hospitality and have excellent interpersonal skills that you wish to develop and apply during this 6-month internship starting in September. You possess a good command of both Spanish and English. Requirements: Proven experience in a similar role, ideally in a lifestyle hotel or high-end bar. Deep knowledge of spirits, cocktails, and bar techniques. A strong sense of hospitality and attention to guest needs. Charismatic, confident, and able to engage with diverse clientele. Flexible and responsive to the changing demands of service. Excellent communication skills; fluency in English is essential, additional languages are a plus. Strong sense of organization, cleanliness, and teamwork. Experience the Experimental ! Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer: Opportunities of training and career development. Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. Attractive discounts in all our venues (cocktail bars, wine bars & restaurants). Corporate events.

    Experimental Group
    Kimpton Vividora Barcelonaicono nueva oferta hosteleo

    Guest Experience Agent / Kimpton Vividora Barcelona

    Guest Experience Agent / Kimpton Vividora Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: * Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests. * Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do. * Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Manager. Your day-to-day * Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. * Accommodating general and unique requests. * Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. * Provide information on hotel services and facilities. * Answer phones in a prompt and courteous manner. * Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. * Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office/Guest Relations department. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun! ?? * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service

    Kimpton Vividora Barcelona
    The Ritz-Carlton Abamaicono nueva oferta hosteleo

    Admin Assistant-Food & Bev

    Admin Assistant-Food & Bev_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

    The Ritz-Carlton Abama
    Minor Hotels / Southern Europeicono nueva oferta hosteleo

    Reservations Agent German CRO Madrid

    Reservations Agent German CRO Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success. ROLE AND RESPONSABILITIES: As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid WE LOOK FOR CANDIDATES WITH: . Flexibility, Proactivity and liking to work by objectives; . Excellent communication skills; . Schedule Flexibility; . Training in Hospitality, Tourism or similar (preferential factor); . Sales skills (experience in reservation management or in the commercial area will be valued); . Experience in customer service (preferential factor); . Knowledge of German is a must; . Computer knowledge: Microsoft Office, Internet, Database, etc. WE OFFER: - Integration in a dynamic team, focused on a service of excellence - Remuneration compatible with the role - Continuous Training Plan to enhance career development - Access to the e-learning training platform - Possibility of functional, national and/or international mobility - Incentives and Benefits Plan - 24 or 16 hours per week. From friday to sunday Leisure: . Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others; . Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants Health and wellness: . Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

    Minor Hotels / Southern Europe
    Hilton Barcelonaicono nueva oferta hosteleo

    Corporate Sales Manager

    Corporate Sales Manager_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    Are you passionate about Hospitality world? Do you have a minimum of 5 years or more of experience as a Sales Manager? At Hilton Barcelona, we are looking for a Corporate Sales Manager to be part of the Sales Team👌.About us 👇:Opened as the chain´s flagship hotel in Barcelona, in the corporate and financial district. Hilton Barcelona is surrounded by shopping, restaurants, and leisure options. Explore the city at your leisure from this conveniently located hotel at only 10 minutes away from the city centre, and excellently communicated to the Airport (10 minutes) and the High-Speed Train Station (5 minutes).290 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes.Position purpose:To drive hotel revenue & market share by increasing the penetration on the existing accounts and growing the base of corporate clients by securing new contracts. Develop the market segment by executing strategies agreed with the Director of Sales.Maximise the Corporate Accounts rooms, groups, conference, and events revenue through pro-active specific sales actions.Planning and Organising:Develops and maintains excellent product knowledge (rooms, meeting spaces, and outlets) as well as maintains up to date customer records and keep updated the segment action plans and financial objectives monthly.Coordination of the hotel’s sales activities with the aim to generate optimal room occupancy and high accommodation, C&E and F&B sales and other revenues.Attending all department and hotel meetings as necessaryTo work with Hotel Management and Directors to communicate changes in the local market conditions and provide effective and timely solutions to minimise any detrimental effects.Develops the Hotel Sales & Marketing Plan for the Corporate segment which accurately interprets the objectives of the business and uses this to communicate with, and to focus the teams and own efforts.Contributes to the development of regional sales and marketing initiatives recommending, implementing, and monitoring appropriate local activity. Pro-active Sales Approach:Identify new business leads by examining local market trends and competition activities, and by examining the hotel PMS and other systems.Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and sales & marketing plan.Develops key account plans, detailing objectives, timescales, and sales methods to support the defined accounts strategies.Works with the Hilton International Sales Teams to manage and undertake activity on Key Global Accounts.Ensures permanent observation of the market and competitors monitoring the sales results and keep the DOS informed of any changes. Obtains knowledge of competitor’s products to understand the marketplace and target potential corporate accounts.Target key accounts potential for the company, generate new business, close deals, and increase revenue by sales calls, on-site visits / site inspections, and community networking.Regularly organize enough entertainments with current and potential customers for developing relationship and explore new business opportunity. Contracting Process:Run smoothly and respecting the deadlines the RFP season (Business Cases Submission, discuss Rate Strategy, RFP submissions/negotiation/contracting, and activation of the deals closed). Works with the Hilton International Sales Teams to drive new Global Accounts and increase the share of the existing ones.Make sure the local accounts are recontracted before the end of each year and the rates are activated in the systems.Review quarterly with the existing accounts the production generated vs the targeted volume to put in place corrective actions if needed.Executes and supports the administrative aspects of the contracting process (e.g. contract creations for Local Accounts, code creations if needed).Internal and External Relationships:Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Supports the Director of Sales and Marketing in preparing the department budget of the segment.Accurately identifies the level of influence and decision-making power of contacts in the customer organisation and uses these to secure business. Grow the points of contact in each organization.Develop relationships within the community to strengthen and expand the customer base for sales opportunities.Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.Work closely with the Director of Sales and Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Administration / Systems:Ensure CRM is constantly up to date with account, contacts, and tasks information.Works with Microsoft Office package (excel, word, power point)Keep up to date the tracking tools to monitor the progress of the accounts managed. General other responsibilities:Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.Generating monthly segment data and reports for analysis and monthly owner report.Contributes ideas to improve the products and services offered.To complete an agreed number of Face-to-Face appointments per week.Attend sales events/ Tradeshows that are relevant and measure ROI.To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up.To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up.Promoting Hilton Worldwide Values as the foundation of the organisations culture.Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example.Attend all relevant training and development activities as required.Maintain excellent team spirit by supporting and encouraging all Team members.To balance the above in harmony with the right balance of time and energy spent generating new business.The offer 📃 :30 vacation daysInternal and external development and training opportunitiesStaff discounts for overnight stays and gastronomic services worldwideParking, laundry & mobile phoneWhat are we looking for?📌:University degree (Business or Hospitality Management is preferred) or equivalent or experience in lieuGood knowledge of the Barcelona corporate business market.Experience in RFP processes and account management. High communication skills in English and Spanish.Several years of experience in a reservation or sales environment in the hospitality industry or similar position. Affinity for computer systems.Must have excellent numerical, analytical and critical reasoning skills.Qualities, Skills & Knowledge:Excellent selling capability.Excellent organisational and planning skills.Accountable and resilient.Ability to work under pressure.Flexibility to respond to a range of different work situations.Excellent relationship builderCollaborativeStrong customer focusStrong delivery focusStrong decision-making skillsStrong influencing skills Strong in critical thinkingGood numerical skillsAbility to prioritise the business-critical actions from a range of conflicting needs.Self-motivated.Ability to communicate openly and clearly both verbally and in writing.This is an exceptional opportunity for a Sales Manager to shape and drive the Corporate segment in a fast-growing global Hospitality company. If you possess the required skills and are ready for a challenging and rewarding role, we encourage you to apply.At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic.Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.

    Hilton Barcelona
    Mas de Torrent

    Camarera de Pisos / Mas de Torrent Hotel & Spa 5*

    Camarera de Pisos / Mas de Torrent Hotel & Spa 5*_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    CAMARERA DE PISOS: MISIÓN En Mas de Torrent 5*, estamos seleccionando a un/a Camarero/a de pisos, quien será responsable de proporcionar un servicio excelente a nuestros clientes, limpiando, ordenando y reabasteciendo las habitaciones de los huéspedes, así como otras áreas comunes, según las indicaciones. RESPONSABILIDADES Sus principales responsabilidades serán: Mantener en perfecto estado de limpieza y orden las habitaciones de un hotel, office, zonas comunes y las distintas dependencias de este. Cambio de ropa de cama de las habitaciones. Suministrar los dormitorios con los elementos de aseo correspondientes, así como documentos del hotel y otros complementos. Realizar la atención directa al cliente en las funciones de su área. Ordenar, cuidar y mantener en perfecto estado todo lo que hay dentro de la habitación. Ordenar, cuidar y mantener en perfecto estado todo lo que se encuentra en pasillos y en zonas comunes. Custodiar toda clase de llaves de habitaciones. ¿QUÉ NECESITAMOS DE TI? Formación: ESO. Conocimiento de productos y técnicas de limpieza. 1 año de experiencia en el área. Excelentes habilidades comunicativas. Autonomía, trabajo en equipo y trabajo sistemático. ¿QUÉ ENCONTRARÁS EN ÚNICO HOTELS? Contrato fijo-discontinuo. Posibilidades de Alojamiento. Jornada Completa. Uniforme y una comida por turno incluida. Excelente ambiente de trabajo y compañerismo. Grandes proyectos de formación continua. Posibilidad de crecimiento en la compañía.

    Mas de Torrent
    Royal Caribbean Group

    Guest Relations Officer

    Guest Relations Officer_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services. Qualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

    Royal Caribbean Group
    Royal Caribbean Group

    Concierge

    Concierge_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: SHIPBOARD Employment type Ability to speak English clearly, distinctly and cordially with guests. 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Experience in handling different types of events with 80+ guests. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc. As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

    Royal Caribbean Group
    Four Seasons Madrid

    F&B Call Center Coordinator / Four Seasons Hotel Madrid

    F&B Call Center Coordinator / Four Seasons Hotel Madrid_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role We are seeking a highly organized and service-driven F&B Call Coordinator to support the operational and administrative needs of the restaurant. This role plays a key part in ensuring smooth internal communication, guest satisfaction, and the coordination of group events—at Dani Brasserie. The ideal candidate has a passion for hospitality and consistently goes above and beyond to elevate the guest experience. What you will do • Answer and manage incoming telephone calls related to the F&B department, providing prompt, accurate, and courteous service. • Reconfirm guest reservations for all F&B outlets, ensuring all details are correct and special requests are noted and communicated. • Manage the F&B department email inbox: handle guest inquiries, provide information, and coordinate with internal departments as needed. • Prepare and send proposals for group bookings at Dani Brasserie, tailoring responses to guest needs and expectations. • Coordinate group bookings at Dani Brasserie, including: Creating and maintaining detailed event orders (BEOs/minutas). Communicating dietary restrictions and guest preferences to the culinary team. Acting as the liaison between service, kitchen, and events teams to ensure flawless execution. • Perform proactive tasks to enhance the overall guest experience by anticipating needs, offering personalized touches, and delivering thoughtful service that exceeds expectations. • Support the wider F&B team with administrative duties and special projects. • Provide support to the host/hostess team on the floor as needed. What you bring • Previous experience in luxury hospitality, ideally in F&B coordination, events, or guest relations. • Exceptional written and verbal communication skills in English and Spanish (additional languages a plus). • Strong attention to detail, time management, and problem-solving abilities. • Proficiency in Microsoft Office Suite and experience with hotel/restaurant systems (e.g., Opera, SevenRooms, OpenTable, Canva). • A passion for delivering outstanding service and creating memorable guest experiences. What we offer Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. 50 days of vacation per year. Day of the birthday free. Private medical insurance.

    Four Seasons Madrid